Shipping policy

 

We ship Mon-Sat, unless there is a national / state holiday or otherwise stated.

Once an order is placed it is shipped within 1-2 days. Tracking number is provided for all Shipment.

WoolCraft has the right to decide which courier partner to choose depending on pincodes, weight of package and shipping cost.

Once the package leave our facility and handed over to the courier, we are not liable for any lost of shipment, delay in shipment or damaged shipment. In any such scenario, please contact with the courier partner with the given tracking number respectively. We can surely help in coordinating the issue along side with the customer.

Few times due to seasonal offers on different E-Commerce sites, natural calamities, strikes, technical errors parcels might get delayed, but rest assured it will be delivered.

Please note that Actual product color may vary from the images shown. Every monitor or mobile display has a different capability to display colors, and every individual may see these colors differently. In addition, lighting conditions at the time the photo was taken can also affect an image's color. Still we try our best to upload the nearest possible accurate color.

If you want we can arrange a video call for you before you purchase to show the products live. Feel free to Contact us on Whatsapp +91 82500 13784.

Order cannot be cancelled once tracking number is generated.

 

Incorrect Address / PIN Code Policy

To ensure smooth and timely delivery, customers are requested to carefully verify their delivery address and PIN code before placing an order.

If you entered an incorrect address or PIN code

  • Please contact our Customer Support via WhatsApp: +91 8250013784 immediately after placing your order.
  • If the order has not yet been dispatched, we will do our best to update the delivery address or PIN code.

Once the order is in transit

  • After the parcel has been handed over to the courier partner, the delivery address or PIN code cannot be modified.
  • In most cases, only the alternate contact number can be updated, subject to the courier company’s policies.
  • WoolCraft Store has no control over the courier’s internal routing process once the shipment is in transit.

Return to Origin (RTO) & Refund

If a shipment a shipment is marked RTO (Return to Origin) by courier partner we shall provide a full refund. 

If the shipment cannot be delivered due to an incorrect address or PIN code provided by the customer and is returned to us (RTO):

  • The customer will be eligible for a partial refund.
  • Only the product value will be refunded.
  • The shipping charges paid at the time of placing the order are non-refundable, as they are incurred for the attempted delivery.
  • If the customer wishes to receive the products, a fresh order must be placed using the correct delivery details.

By placing an order, the customer acknowledges and agrees to this policy.